Frequently Asked Questions About Commercial Online Banking Upgrade

The planned upgrade has been postponed. A new date and time for the upgrade will be announced soon. Thank you for your patience.

 
We are upgrading our Commercial Online Banking and Commercial Mobile Banking systems to better serve your needs. Please note that both online banking systems will be unavailable when this system upgrade occurs. If you try to login at the time the upgrade is occurring, you will see a message noting that the Commercial Online Banking website is temporarily unavailable.
We want to make sure our customers have the best experience using our online services. Upgrading our Commercial Online Banking and Commercial Mobile Banking systems will provide our customers access to useful system enhancements such as:
  • User password reset: Account admins will have the ability to lock or unlock and reset passwords for other account users
  • Recurring payments: An option for quarterly payments will be available
  • Stop payment expiration dates: Once a stop payment expires, you will be allowed to replace the expired stop payment
  • Better search options: Locating accounts will be easier with Quick View Search and expanded search options
  • ACH payee search: Searching for a company among your saved payees will be easier
  • Check Positive Pay: The ABA number will be removed as part of the validation process and new search fields will help you to quickly to locate transactions
Soon! The scheduled upgrade was postponed while we resolve a few unanticipated issues.
No, account access using Commercial Online Banking or Commercial Mobile Banking will be unavailable until the upgrade and testing are complete. If you try to login during this time, you will see a message noting that the Commercial Online Banking website is temporarily unavailable.
Saving payment templates and/or history is best practice when a system goes through an upgrade. As a precaution, it’s recommended to save payee information, payment templates and history.

Follow these instructions to save Payments & Transfers data.

Payment Activity

  1. Click on Payments & Transfers then select Payment Activity from the drop-down.
  2. To the right of the Payment Activity: Current Activity screen, select Payment History.
  3. You can choose All Transactions or select the specific transfer type (e.g., ACH Payments, Wire Transfers, Account Transfers).
    1. Select the date range.
    2. Click Search.
    3. Once the results populate, select Print or Export, depending on the type of file you would like to retain.

Payee Information

  1. Click on Payments & Transfers then select Payee Maintenance from the drop-down.
  2. Click Print and save the report.

No, once the upgrade is complete, you will be able to login with the same user ID and password. You will not see any significant difference in the look and feel of the online banking systems.
Yes, several enhancements will be available to you, including:
  • User password reset: Account admins will have the ability to lock or unlock and reset passwords for other account users
  • Recurring payments: An option for quarterly payments will be available
  • Stop payment expiration dates: Once a stop payment expires, you will be allowed to replace the expired stop payment
  • Better search options: Locating accounts will be easier with Quick View Search and expanded search options
  • ACH payee search: Searching for a company among your saved payees will be easier
  • Check Positive Pay: The ABA number will be removed as part of the validation process and new search fields will help you to quickly to locate transactions
If you have difficulty accessing your accounts or using features of Commercial Online Banking or Commercial Mobile banking after the upgrade is completed, please contact your Relationship Manager or local Northwest Bank office. A list of our offices and phone numbers can be found our our locations page.