Frequently Asked Questions About Commercial Online Banking

Secure Browser is a fraud prevention solution, offering secure site access with consistent user and device authentication. Secure Browser is less susceptible to malware attacks, it prevents misdirection of users to false sites, and it reduces risks by avoiding sites with malware. Secure Browser eliminates hard tokens or 3rd party security products.
Essentially yes. All these terms are referring to the same underlying Fiserv provided product. The Commercial Online Banking platform refers to the product as a Software Token Client, and a Token Client within the platform. This product is referred to as a “Soft Token” since it’s established on a smartphone application or a desktop application, rather than being a tangible token (hard token). The bank could not rename the platform verbiage to match usual and customary, we adopted the phrase Software Token Client or Soft Token for short. Virtual Token is also what other financial institutions call their Soft Tokens, which is why that term is sometimes used as reference however, the bank will use the term Software Token Client or Soft Token.
Secure Browser runs clients through a rigorous authentication process during registration. You will need to install the software, enter user-specific Software Activation Key (SAK), create and re-verify an alpha numeric, case sensitive Personal Identification Number (PIN), request a verification code, enter said Verification Code, and then enter your PIN to get onto the Commercial Online Banking platform via the Secure Browser. When you need to create or approve any ACH Payments or Wire Transfer, you will be prompted to enter your Out-of-Band PIN to generate a one-time SMS passcode before the transaction can be process.
Software Activation Key is required to download Secure Browser, Software Token Client (Soft Token), the Mobile Token Application (Mobile Token), and the Commercial Online Banking Mobile Application (Mobile). The SAK can be found under each individual user profile however, this is only viewable by Company Administrators and Bank Users. The same SAK can be used up to three times. For example, you can download Secure Browser, download the Mobile app, and download the Token app, all using the same SAK.
If the SAK is expired, a Company Administrator or Bank User can select the Reset button directly next to the key on the user’s profile page. If a user needs a new SAK, the same reset button will generate a new SAK. The activation key is not case sensitive, however it does have an expiration date, stated directly next to the key, and clients can only use the key three times before it needs to be reset. Only Company Administrators can access SAKs for their users. Individual users will not see the Software Activation Key section on their profile page.