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Check these Frequently Asked Questions

Online Banking

Please call your local customer service team, or email CustomerService@northwest-bank.com. We’ll take care of you.

On any Online Banking Login box on our website, you’ll see an option for "First Time User?" Click this, read the agreement and click "I Accept" at the end. This will take you to a location where you can register, with information provided by your banker. If you need help, please contact your local office, or email CustomerService@northwest-bank.com. We’ll take care of you.

Please call your local customer service team, or email CustomerService@northwest-bank.com. We’ll take care of you.

Credit Cards

As quickly as you can, please call 800-883-0131. Support is available 24/7.

ACH Manager

The NACHA website has clear instructions for new user sign up, claiming your subscription, and logging in to the system. In addition, they provide a NACHA Resource Guide that may be helpful.

First, you’ll want to log out of ACH Manager. Then, in your web browser, make sure that secureinternetbank.com is listed under compatibility view settings. Also, check your pop up blocker setters. You can then log back into ACH Manager.

You’ll want to review the file to confirm that there are no duplicate payments. If you remove any duplicates, and still receive the error, please call your local customer service team, or email CustomerService@northwest-bank.com. We’ll take care of you.

Corrections and file reversal processing is available under specific circumstances and within five business days of the original settlement date. You’ll need to contact your local office for assistance.

Merchant Capture & Remote Deposit Capture

First, log out of Merchant Capture. Then, in your web browser, add these sites to compatibility view and your trusted sites:

Secureinternetbank.com
Fiservsco.com

When you finish, log back in.

First, log out of Merchant Capture. Then, in your web browser, add these sites to compatibility view and your trusted sites:

Secureinternetbank.com
Fiservsco.com

When you finish, log back in.

Merchant Capture requires specific drivers to be downloaded to each computer that you use to access the service. Please call your local customer service team, or email CustomerService@northwest-bank.com, and we’ll walk you through it.

On the home page, verify that all batches you processed are in a "submitted" or "delivered" status. You may need to change the date range to see this. If all of your batches are "submitted" or "delivered", the suspended batches may be for another user within your company.

Start by logging out of online banking. Unplug the grey USB cable from the scanner, and then plug the cord back in. Log back in.

Wires

Watch a video about online banking tools

Watch a Help Video about online banking security, bill pay, identity theft prevention and more.

Call for lost or stolen debit or credit cards

For lost/stolen debit cards call: (866) 842-5208

For lost/stolen credit cards call: (800) 883-0131

Ask a question or report an issue

Important! Northwest Bank is committed to ensure the safety of your financial information. We understand that e-mail is a simple and cost effective method of communication. However, sensitive personal and account information such as account numbers, Social Security numbers, passwords, or Personal Identification Numbers (PINs) should not be sent by e-mail.

A Northwest Bank representative may not immediately review e-mail messages that you send. Therefore, you must contact the bank by telephone or in person for items needing immediate attention. E-mail messages may not be used to place a stop payment on a check, request transfers between accounts, report lost or stolen checks, or to report lost or stolen bank cards and/or codes (PINs).

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Contact your local Customer Service Team

Boise: (208)332-0700

Lake Oswego: (503)906-3939

Seattle: (206)621-0808 or toll free (800)888-1955

Coeur d’Alene: (208)625-8694