Online Banking Agreement and Disclosure
Please read this Agreement and Disclosure, you may also print a copy to retain for your reference. Click the "I agree" button at the end of the Document to proceed with Online Banking sign on.
This Online Banking Agreement and Disclosure ("Agreement") governs the use and established the terms and conditions for electronic access to your Northwest Bank accounts via Northwest Bank’s Online Banking system. Online Banking allows you to perform a number of banking functions through the use of a personal computer and the internet. When you use any of the Online Banking services described in this Agreement, you agree to the terms and conditions of this Agreement. Please read it carefully as it pertains to the accounts and services we offer.
For purposes of this Agreement, the following definitions apply. The terms "we", "us", "our", "NB" and "Bank" refer to Northwest Bank. "You", "your", "user" and "customer" refers to both consumer and business account owners and anyone else authorized by that account owner to exercise control over account owner’s funds through Online Banking. "Account" or "accounts" means your account at Northwest Bank. "Electronic funds transfers" means ATM withdrawals, preauthorized transactions and transfers to and from your Bank accounts (including Bill Payment) using Online Banking.
If you are an individual, then you agree to use Online Banking for consumer transactions only. If you are not an individual, including, but not limited to, a sole proprietor, corporation, partnership, limited liability company, unincorporated business entity or association, then you agree to use our services for non-consumer transactions only. A "consumer transaction" means the use of Online Banking services to electronically transfer funds to or from a consumer account. A "consumer account" is an account of yours that is established primarily for personal, family or household purposes.
A "non-consumer transaction" means the use of Online Banking for any purpose that is not a consumer transaction (for example, to transfer funds to or from a business account or any account that is not a consumer account) and in addition includes (to the extent allowed by law): (i) any transfer of funds through a wire transfer system; (ii) any transfer of funds the primary purpose of which is the purchase or sale of a security or commodity; and any other use of the Services if the use is not covered by the Electronic Fund Act and its implementing Regulation E.
We may change the terms or amend this Agreement from time to time without notice or as otherwise provided by law. Online Banking can be used to access certain Northwest Bank accounts. Each of your accounts is governed by the applicable account disclosure statement in your Deposit Account Disclosures (prior receipt of which you acknowledge).
This Agreement is governed by applicable federal laws and regulations and to the extent that there is no applicable federal law or regulations, by the laws of the state in which your account is held. To the extent permitted by applicable law, you agree that any legal action regarding this Agreement shall be brought in the state and county in which your account is held.
HOW TO REACH US
Our normal business days and hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. local time, excluding holidays. You may contact us by telephoning 888-906-5634 during normal business hours. Coming into a branch or calling us is the best way to report any problems or to get questions answered. If you cannot call us or come in person, you can write to us at:
Attn: Operations Dept.
4900 Meadows Road, Suite 410
Lake Oswego, OR 97035
You may also contact us by electronic mail (email) at customerservice@northwest‐bank.com. Do not send account information, personal information or transaction information via email, as email is not a secure environment.
If you send the Bank an electronic mail message, Northwest Bank will be deemed to have received it on the following business day. Northwest Bank will have a reasonable time to act on your email. You should not send an email message if you need to communicate with Northwest Bank immediately.
KEEPING YOUR ACCOUNT CONFIDENTIAL
Password and Access ID Protection
For your protection, we recommend that you frequently change your personal password used to access Online Banking. (You can change your password under the Change Password button). You agree to hold your Password and Access ID in strict confidence and you will notify us immediately if your password and/or access ID is lost or stolen. As a precaution, it is recommended that you memorize your password and access ID and do not write either down. Passwords should not be easy to guess; for example, your children's or pet's names, birth dates, addresses or other easily recognized identifications related to you. We also recommend you do not have your browser remember your password.
You further agree not to allow anyone to gain access to Online Banking or to let anyone know your Password used with the service. You agree to assume responsibility for all transactions up to the limits allowed by applicable law. Northwest Bank will not be responsible for any loss due to breach in the above security procedures.
To guard against unauthorized use of your Access ID and Password, Online Banking disables the Password indefinitely on the third attempt. If this happens, please call us at 888-906-5634 and request your Password to be reset.
Lost or Stolen Password or Access ID
Contact Northwest Bank AT ONCE if you believe your Password, Access ID, ATM/POS Card, VISA Check Card, or Personal Identification Number (PIN) has been lost or stolen or you have identified any unauthorized Electronic Funds Transactions (EFT) on your current statement viewed online or your monthly printed statement. Contacting us immediately at 888-906-5634 is the best way of keeping your possible losses down or you may email us at customerservice@northwest‐bank.com to report the problem.
Personal Information Protection
In addition to protecting your Password, Access ID, and account information, you should also protect your personal identification information, such as your Driver's license, Social Security Number, etc. This information, alone or together with information on your account, may allow unauthorized access to your account. It is your responsibility to protect your personal information with the same level of care that you protect your account information.
Examine Your Statement
Please promptly review your statement upon receipt. See "In Case of Errors or Questions About Your Electronic Transfers" for further information.
ONLINE BANKING DISCLOSURE
Online Banking is an Internet-enabled service provided to our customers. To use Online Banking, you must have at least one checking account at Northwest Bank and have internet access. By using Online Banking with your personal Password and Access ID, you can:
- Make account inquiries
- Check account balances, transfer funds between your checking, savings and money market account(s)
- Access your current account statement
- Download account history into personal financial management software, such as Quicken® and Microsoft Money®
- Make online bill payments
Available services may be added or cancelled at any time. We will update this Agreement to notify you of the existence of new services. By using these services when they become available, you agree to be bound by the rules contained in this Agreement.
You can use Online Banking seven days a week, 24 hours a day. However, from time to time, some or all of our Online Banking services may not be available due to system maintenance.
Limitations on Funds Transfers from Money Market Accounts and/or Savings Accounts
Pursuant to federal regulations, you are limited to the number of certain transactions you can make on your Money Market Accounts and/or Savings Accounts.
For Money Market Accounts, you may make no more than six (6) transfers (including checks) to another account or to a third party by pre-authorized, online transfers, automatic transfers, point of sale (POS), telephone transfers, fax requests, voice response requests, ACH (Automated Clearing House-electronic transactions) and checks per statement cycle.
For Savings Accounts, you may make no more than six (6) transfers to another account or to a third party by pre-authorized, online transfers, automatic transfers, telephone transfers, fax requests, voice response requests, and ACH (Automated Clearing House electronic transactions) per statement cycle.
Online transfers are transactions between accounts initiated through Online Banking. Telephone transfers are transfers between accounts initiated by a personal telephone call. Preauthorized withdrawals are transfers made according to a specific agreement between a customer and us or another party. (Examples of preauthorized withdrawals are regular electronic payments from savings made to a third party, such as health clubs, insurance companies, etc.) Check access refers to any checks you write on your Money Market Account.
Disclosure of Information to Third Parties
We will disclose information about your account to third parties only when one of the following conditions exist:
- When necessary to complete a transaction requested by you.
- In order to verify existence and status of your account(s), such as for a retail merchant or credit reporting agency.
- In order to comply with government agencies or court orders.
- When an inquiry is made regarding whether your account has sufficient funds to cover a check drawn on your account.
- If you give us written permission.
We may disclose information about your account to account verification services, such as ChexSystems, Inc.® If we close your account because of your unsatisfactory handling, fraud or attempted fraud or criminal activity, information we report usually includes your name, address, Taxpayer Identification Number (TIN), driver's license number and the date and reason the account was closed. The account verification service may supply this information to others. This may adversely impact your ability to establish an account at another financial institution for up to five years from the date of our report. Information concerning your account history with Northwest Bank will be shared within the Northwest Bank organization. Other information, including information you have given us as part of an application for one of our products or services or information we have received from a credit bureau or other third party, also may be shared among affiliated companies within the organization, with bank regulators and agents.
You will continue to receive your regular monthly account statement. If you have arranged to have direct deposits made to your account, you can review your account history using Online Banking or call us at 888-906-5634 to find out whether or not the deposit has been made.
If you have told us in advance to make regular payments (preauthorized payments) out of your account, you can stop any of these payments. Here's how:
You may notify us verbally during regular business hours at 888-906-5634, or write us at Northwest Bank, Attn: Operations Dept., 4900 Meadows Road Suite 410, Lake Oswego, OR 97035, at least three (3) business days or more before the scheduled date of the transaction. If you make a verbal request, we may require you to notify us in writing within fourteen (14) days of the verbal notification. (See your "Terms and Conditions for Electronic Funds Transfers" and/or "Schedule of Fees and Charges", prior receipt of which you acknowledge, for stop payment charge).
Account to Account Transfers
If you have established two or more deposit accounts with Northwest Bank and use the online transfer feature provided as a convenience to you, it is believed to be in good faith by an authorized person.
A transfer made in a session that ends before 5:00 p.m. from any eligible account shall be made from collected funds and shall be available for withdrawal from the account into which the transfer is made as of the next banking day.
Our Liability for Failure to Make Transfer
Northwest Bank agrees to make reasonable efforts to ensure full performance of Online Banking. Northwest Bank will be responsible for acting only on those instructions sent through Online Banking, which are actually received, and cannot assume responsibility for malfunctions in communication facilities not under our control, which may affect the accuracy or timeliness of messages you send. Northwest Bank is not responsible for any losses incurred should you give incorrect instructions, or if your transfer instructions are not given sufficiently in advance to allow for timely processing.
Any information you receive from Northwest Bank or other information providers is believed to be reliable. However, it can only be provided on a best-efforts basis for your convenience and is not guaranteed. Northwest Bank is not liable for any deficiencies in the accuracy, completeness, availability, or timeliness of such information, or for any investment or other decision made using this information.
Neither Northwest Bank nor other information providers are responsible for any computer virus or related problems, which may be attributable to services provided by your internet access provider, or other vendors or services outside of our control.
You are responsible for obtaining, installing, maintaining, and operating all computer hardware and software necessary for performing Online Banking. Northwest Bank will not be responsible for any errors or failures from the malfunction or failure of your hardware or software.
Except as otherwise provided in the Northwest Bank's Responsibility section below, and in the absence of negligence on the part of Northwest Bank, neither Northwest Bank, any other information provider, nor any other software supplier is responsible for any direct, indirect, special, incidental, or consequential damages arising in any way out of the use of Online Banking.
Northwest Bank's Responsibility
Northwest Bank will be responsible for your actual losses if we were directly caused by our failure to:
- Complete an Electronic Funds Transfer as properly requested.
- Cancel an Electronic Funds Transfer as properly requested.
However, we will not be responsible for your losses if:
- Through no fault of Northwest Bank, you do not have enough money in your account to make the transfer.
- Through no fault of Northwest Bank, the transaction would have caused you to exceed your available credit.
- Circumstances beyond our control (e.g., fire, flood, power outage, equipment or technical failure or breakdown) prevent the transfer, despite reasonable precautions that we have taken.
- There is a hold on your account, or if access to your account is blocked in accordance with banking policy.
- Your funds are subject to legal process or other encumbrance restricting the transfer.
- Your transfer authorization terminates by operation of law.
- You believe someone has accessed your accounts without your permission and you fail to notify us.
- You have not properly followed the scheduling instructions on how to make a transfer included in this Agreement.
- We have received incomplete or inaccurate information from you or a third party involving the account or transfer.
- We believe that unauthorized use of your Password or Account has occurred or may be occurring, or if you default under this Agreement, the Deposit "Account Agreement" or any other agreement with us, or if we or you terminate this Agreement.
There may be other exceptions stated in this agreement and in other agreements with you. In no event shall we be liable for damages in excess of your actual loss due to our failure to complete a transfer, and we will not be liable for any incidental or consequential damages.
If any of the circumstances listed above shall occur, we shall assist you with reasonable efforts in taking appropriate corrective action to reprocess the transactions that may not have been completed or to correct incorrect transactions that have been processed.
In Case of Errors or Questions About Your Electronic Transfers
(Consumer/Personal Accounts Only)
In case of errors or questions about your electronic funds transfers, telephone Northwest Bank at 888-906-5634, write us at Northwest Bank, Attn: Operations Dept., 4900 Meadows Road, Suite 410, Lake Oswego, OR 97035, or email us at customerservice@northwest‐bank.com as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on your account statement or receipt. We must hear from you no later than 60 days after we have sent the FIRST statement on which the problem or error appeared. We will need you to provide the following information:
- Your name and your account number.
- Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
- Tell us the dollar amount of the suspected error.
If you tell us verbally, we may require that you send us your complaint or question in writing within 10 business days.
We will tell you the results of our investigation within 10 business days (20 business days if the account is still in its new account period after we hear from you) and will correct any error promptly. If we need more time, we may take up to 45 days or 90 days if the account is still within its new account period, POS or a foreign transaction to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the account is still within its new account period) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.
Regardless of the outcome of our investigation, we will send you a written explanation of our findings within three (3) business days after completing our investigation. That explanation will include a notice of the date and the amount of the item in question. If our investigation reveals that no error occurred and we debit the provisional credit, we will continue to honor any third party checks or pre- authorized transfers for a period of five (5) business days to the extent that they would have been paid if the provisional credit had not been debited.
We will send you a written explanation within three (3) business days following our decision based on our investigation. You may request copies of the documents that we used in our investigation.
Liability for Unauthorized Use
(Consumer/Personal Accounts Only)
If you believe that your Password and/or Access ID (including ATM/POS card or PIN), has been lost, stolen or discovered by an unauthorized person and you notify us within two (2) business days of the loss or theft, you can lose no more than $50. If you do NOT notify us within two (2) business days after you learn of the loss or theft of your Password, Access ID, ATM/POS Card or PIN, and we can prove that we could have prevented someone from accessing your accounts via one of the above without your permission, you could lose as much as $500. Also, if your statement reflects any transfers that you did not make or authorize, notify Northwest Bank AT ONCE. Failure to notify the Bank within 60 days after the statement was mailed to you may result in zero compensation for any losses you may sustain if Northwest Bank can prove that we could have prevented someone from accessing your account(s) if you had notified us in time. If a good reason (such as a long trip or hospital stay) prevented you from notifying the Bank, we will extend the time periods. If you authorize someone else to use your Password, Access ID, PIN, you are responsible for all transactions, which that person initiates at any time, even if the amount of the transaction or number of transactions exceeds what you authorize.
PROVISIONS APPLICABLE TO BUSINESSES
You agree that we may send notices and other communications to the current address shown in our records, whether or not that address includes a designation for delivery to the attention of any particular individual. You further agree that Northwest Bank will not be responsible or liable to you in any way if information is intercepted by an unauthorized person, either in transit or at your place of business.
You agree to:
- Keep your Password secure and strictly confidential, providing it only to authorized signers on your account(s).
- Instruct each person to whom you give your Password that he or she is not to disclose it to any unauthorized person.
- Immediately notify us and select a new Password if you believe your Password may have become known to an unauthorized person.
THE BANK WILL HAVE NO LIABILITY TO YOU FOR ANY UNAUTHORIZED TRANSFER MADE USING YOUR PASSWORD THAT OCCURS BEFORE YOU HAVE NOTIFIED US OF POSSIBLE UNAUTHORIZED USE AND WE HAVE HAD A REASONABLE OPPORTUNITY TO ACT ON THAT NOTICE.
By using the Online Banking, you acknowledge and agree that this Agreement sets forth security procedures for electronic banking transactions, which are commercially reasonable. You agree to be bound by your instructions, which we implement in compliance with these procedures, unless you have given us prior notice of possible unauthorized use as described above (and we had a reasonable opportunity to act on such notice).
If we fail or delay in making a transfer pursuant to your instructions, or if we make a payment or transfer in an erroneous amount which is less than the amount per your instructions, unless otherwise required by law, our liability shall be limited to interest on the amount which we failed to transfer, calculated from the date on which the transfer was to be received until the date it was actually made or you canceled the instructions.
If we make payment or transfer in an erroneous amount which exceeds the amount per your instructions, or if we permit an unauthorized transfer after we have had a reasonable time to act on a notice from you of possible unauthorized use as described above, unless otherwise required by law, our liability will be limited to a refund of the amount erroneously transferred, plus interest thereon from the date of the transfer to the date of the refund, but in no event to exceed 60 days' interest. If we become liable to you for interest compensation under this Agreement or applicable law, such interest shall be calculated based on the average federal funds rate at the Federal Reserve Bank in the district where the Bank is headquartered for each day interest is due, computed on the basis of a 350-day year. UNLESS OTHERWISE REQUIRED BY LAW, IN NO EVENT WILL THE BANK BE LIABLE TO YOU FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR ATTORNEYS' FEES, EVEN IF WE ARE ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
OFFICE OF FOREIGN ASSET CONTROL
Under the Bank Secrecy Act, the Bank is prohibited from transacting business with persons or entities listed as "blocked" by the Office of Foreign Assets Control (OFAC). The official listing is published in the Federal Register and updated from time to time. You agree not to transact business with persons or entities blocked by OFAC.
FEES AND CHARGES
There are no fees or charges for accessing your account through Online Banking. Other fees, as described in your "Schedule of Fees and Charges" (prior receipt of which you acknowledge), may apply to services you order online.
OTHER GENERAL TERMS
In addition to this Agreement, you agree to be bound by and will comply with all terms and conditions applicable to each of your accounts with Northwest Bank, as described in your Deposit Account Disclosures (prior receipt of which you acknowledge). Your use of Online Banking is your acknowledgment that you have received these agreements and intend to be bound by them.
Bill Payment Service
Online Banking allows you to schedule bill payments through Online Banking Bill Pay. You can schedule, at your option, for the payment of your current, future and recurring bills from any of your Northwest Bank checking accounts, once they are enrolled. There is no limit to the number of payments that may be authorized.
You agree to be bound by the "Terms and Conditions of the Bill Payment Service" as defined in the terms and conditions outlined when you sign up for Bill Pay service.
Northwest Bank does not charge a monthly fee for online Bill Pay payment services. You agree to pay any special charges as assessed by specifically requested transfer/payment types within online Bill Pay.
In the event that any portion of this Agreement is held by a court to be invalid or unenforceable for any reason, the remainder of this Agreement shall not be invalid or unenforceable and will continue in full force and effect. All headings are intended for reference only and are not to be construed as part of the Agreement.
Modifications to This Agreement
Northwest Bank may modify the "Terms and Conditions" applicable to Online Banking from time to time upon mailing or delivering a notice of the modifications to you at the address shown on your account records, and the revised "Terms and Conditions" shall be effective at the earliest date allowed by applicable law.
Right to Terminate Agreement
Northwest Bank reserves the right to terminate this Agreement and your access to Online Banking in whole or in part, at any time.
If you do not access Online Banking during any consecutive 60-day period your password will convert to inactive status. If your password becomes inactive, you must contact us to have the password re-activated before you will be able to access Online Banking or schedule any transaction.
This Agreement will remain in effect until it is terminated by you or Northwest Bank.
You understand that you may cancel this Agreement at any time by notifying Northwest Bank electronically or by mail at the address provided below. This will cancel Online Banking, but will not terminate your accounts with Northwest Bank.
You may notify Northwest Bank by one of the following methods:
- By calling 888‐906‐5634 ‐ 9:00 a.m. to 5:00 p.m. Monday through Friday.
- By writing a letter and taking it to our office.
- By writing a letter and sending it to the following address:
Attn: Operations Dept.
4900 Meadows Road, Suite 410
Lake Oswego, OR 97035
Northwest Bank Liability
Except as specifically provided in this Agreement or where the law requires a different standard, you agree that neither we nor the service providers shall be responsible for any loss, property damage or bodily injury, whether caused by the equipment, software, Northwest Bank, or by Internet browser providers such as Microsoft® Google® or Firefox®, or by Internet access providers or by online service providers or by an agent or subcontractor of any of the foregoing. Nor shall we or the service providers be responsible for any direct, indirect, special, or consequential economic or other damages arising in any way out of the installation, download, use, or maintenance of the equipment, software, Online Banking, or Internet browser or access software.
We invite you to print a copy of this Online Banking Disclosure and Agreement and retain it for your records. You may also request a copy of this Agreement be mailed to you. To do so, email us at: customerservice@northwest‐bank.com or call us at 888-906-5634 during regular business hours.