COVID-19 Resources

We're Here to Serve You

The impact of the COVID-19 pandemic on our communities is significant, and all of us at Northwest Bank hope this message finds you and your team, your family and friends, safe and healthy.

We know that you depend on us to conduct your business, regardless of the situation. We understand that you may be facing unanticipated challenges, and a change of plans. So having an experienced banker who understands your business, and local decision makers, is important right now.

With that in mind, Northwest Bank remains focused on providing services that offer additional security and flexibility, while helping you plan the future of your business.

Taking Care of Your Banking Needs

Please reach out to your local office if we can help you with any of the following:

  • Most transactional business may be conducted using Northwest Bank’s online banking and our mobile app, both of which are accessible 24 hours a day, 7 days a week.
  • For short term cash needs, your Northwest Bank debit card may be used to withdraw cash at any ATM (transaction fees will be reimbursed the same day), and deposits may be made at any deposit taking MoneyPass ATM. If you don’t have a debit card, please call your local branch and we’ll get you one in 7-10 business days.
  • If you have significant reserve funds, or normally carry higher balances, Northwest Bank offers money market and certificate of deposit products providing additional FDIC coverage.
  • Businesses need to address their future needs, and Northwest Bank continues to provide credit to help them achieve their goals. Call us to discuss your situation and we can guide you through the options that may be available to you.
  • We encourage any client who anticipates financial hardship to reach out sooner than later. We’re very good problem solvers. Northwest Bank takes pride in customized solutions and is ready to discuss your unique circumstances.
  • Planning ahead means protecting yourself from criminal attempts of fraud and theft. To protect our clients, Northwest Bank offers security services including ACH Positive Pay, Check Positive Pay, and online banking with a secure browser option.


SBA Resources

As strong supporters of small businesses, Northwest Bank wants to do everything we can to support our communities. We understand that many of our Small Business Administration (SBA) program customers have questions about their existing loans, as well as the recently announced Paycheck Protection Program (PPP).



Note: Federal funding for the Paycheck Protection Program ran out on Thursday, April 16th . Should additional budget be made available, Northwest Bank will begin taking new applications at that time.

The Paycheck Protection Program (PPP) is part of the Coronavirus Aid, Relief, and Economic Security Act (CARES Act) signed into law on March 27, 2020. The program is intended to provide small businesses access to operating capital to maintain their payrolls and operating expenses for up to two months. The loans will have a forgivable component, meaning funds will be more like a grant if used for their defined purpose.

Learn more about the PPP.

We understand that COVID-19 is having a fast, and in some cases dramatic impact on small businesses. The Federal Government recently announced plans to make six months of payments on current SBA loans. Under the CARES Act, Northwest Bank customers with an existing SBA loan are automatically eligible for payment relief. This program is separate from the SBA Paycheck Protection Program.

If you wish to speak with Northwest Bank about an existing SBA loan, and to learn more, please send your name and contact information to: [email protected]


Taking Care of Our Team, and Yours

The health and safety of Northwest Bank employees and clients, and the communities we serve, is foremost in our thoughts and actions as we respond to the evolving challenge of COVID-19.

We work closely together, and know the importance of our services to conduct your business regardless of the situation. That focus will continue to guide us, and we will adapt as needed.

Northwest Bank remains prepared to help you with your banking, while following the guidance of the Center for Decease Control (CDC), local government, and healthcare professionals.

  • All Northwest Bank employees who can do so are working remotely, with a minimal number of people on site.
  • If you do need to visit one of our locations, we are following all guidance around social distancing, cleaning and sanitization of surfaces. We have locked our doors in order to screen visitors, and encourage you to call and make an appointment should you need to visit an office.
  • We can easily host business meetings by video conference, and use secure messaging to communicate documents as needed.
  • If you have any questions, please call our main branch numbers so we can ensure prompt service.


Fraud Prevention

We encourage you to be on alert for online scams and attacks by criminals who are taking advantage of the uncertainty around COVID-19. This may take many forms, and involve requests for your personal information, or links to fraudulent sites, in order to gain access to your computer systems. The Federal Trade Commission provides helpful and educational guidance, and KnowBe4 shares examples of known fraud attempts.

If you receive an email that you suspect is a fraud, delete it. DO NOT click on any links, or respond to the sender in any way.

Speak to your local Northwest Bank officer if you have any questions or concerns.