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Service Issue Alert
The Northwest Bank IOS Mobile application has been restored following issues caused by Apple's IOS update, and is functioning normally as of October 11th. Please go to your App store and update the app, as needed, to ensure you have the current version. If you need further assistance, please call your local Treasury Management Team. Thank you for your patience.
Watch a video about Commercial Online Banking
Go here to download the secure browser and desktop version of the Northwest Bank Token at any time. Actual access to client accounts will be available after conversion, and requires activation keys provided by Northwest Bank.
The Northwest Bank Commercial Banking app and mobile version of the Northwest Bank Token are expected to be available the week of February 10th.
Easy to use resource guides for key Commercial Online Banking features.
Your Conversion Experience
Administration & Account Information
Control & Recon
Payments & Transfers
Save time! Check these Frequently Asked Questions
Secure Browser is a fraud prevention solution, offering secure site access with consistent user and device authentication. Secure Browser is less susceptible to malware attacks, it prevents misdirection of users to false sites, and it reduces risks by avoiding sites with malware. Secure Browser eliminates hard tokens or 3rd party security products.
Essentially yes. All these terms are referring to the same underlying Fiserv provided product. The Commercial Online Banking platform refers to the product as a Software Token Client, and a Token Client within the platform. This product is referred to as a “Soft Token” since it’s established on a smartphone application or a desktop application, rather than being a tangible token (hard token). The bank could not rename the platform verbiage to match usual and customary, we adopted the phrase Software Token Client or Soft Token for short. Virtual Token is also what other financial institutions call their Soft Tokens, which is why that term is sometimes used as reference however, the bank will use the term Software Token Client or Soft Token.
Secure Browser runs clients through a rigorous authentication process during registration. You will need to install the software, enter user-specific Software Activation Key (SAK), create and re-verify an alpha numeric, case sensitive Personal Identification Number (PIN), request a verification code, enter said Verification Code, and then enter your PIN to get onto the Commercial Online Banking platform via the Secure Browser. When you need to create or approve any ACH Payments or Wire Transfer, you will be prompted to enter your Out-of-Band PIN to generate a one-time SMS passcode before the transaction can be process.
Software Activation Key is required to download Secure Browser, Software Token Client (Soft Token), the Mobile Token Application (Mobile Token), and the Commercial Online Banking Mobile Application (Mobile). The SAK can be found under each individual user profile however, this is only viewable by Company Administrators and Bank Users. The same SAK can be used up to three times. For example, you can download Secure Browser, download the Mobile app, and download the Token app, all using the same SAK.
If the SAK is expired, a Company Administrator or Bank User can select the Reset button directly next to the key on the user’s profile page. If a user needs a new SAK, the same reset button will generate a new SAK. The activation key is not case sensitive, however it does have an expiration date, stated directly next to the key, and clients can only use the key three times before it needs to be reset. Only Company Administrators can access SAKs for their users. Individual users will not see the Software Activation Key section on their profile page.
Ask a question or report an issueImportant! Northwest Bank is committed to ensure the safety of your financial information. We understand that e-mail is a simple and cost effective method of communication. However, sensitive personal and account information such as account numbers, Social Security numbers, passwords, or Personal Identification Numbers (PINs) should not be sent by e-mail.A Northwest Bank representative may not immediately review e-mail messages that you send. Therefore, you must contact the bank by telephone or in person for items needing immediate attention. E-mail messages may not be used to place a stop payment on a check, request transfers between accounts, report lost or stolen checks, or to report lost or stolen bank cards and/or codes (PINs).
Contact your local Customer Service Team
Boise: (208) 332-0700Lake Oswego: (503) 906-3939Seattle: (206) 621-0808 or toll free (800) 888-1955Coeur d’Alene: (208) 277-9900