DOCUMENTATION & HELP
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Watch a video about Commercial Online Banking
Go here to download the secure browser and desktop version of the Northwest Bank Token at any time. Actual access to client accounts will be available after conversion, and requires activation keys provided by Northwest Bank.
The Northwest Bank Commercial Banking app and mobile version of the Northwest Bank Token are expected to be available the week of February 10th.
Easy to use resource guides for key Commercial Online Banking features.
Your Conversion Experience
Administration & Account Information
Control & Recon
Payments & Transfers
- ACH Positive Pay
- Mobile Deposit
Save time! Check these Frequently Asked Questions
Merchant Capture & Remote Deposit Capture
Ask a question or report an issueImportant! Northwest Bank is committed to ensure the safety of your financial information. We understand that e-mail is a simple and cost effective method of communication. However, sensitive personal and account information such as account numbers, Social Security numbers, passwords, or Personal Identification Numbers (PINs) should not be sent by e-mail.A Northwest Bank representative may not immediately review e-mail messages that you send. Therefore, you must contact the bank by telephone or in person for items needing immediate attention. E-mail messages may not be used to place a stop payment on a check, request transfers between accounts, report lost or stolen checks, or to report lost or stolen bank cards and/or codes (PINs).
Contact your local Customer Service Team
Boise: (208) 332-0700Lake Oswego: (503) 906-3939Seattle: (206) 621-0808 or toll free (800) 888-1955Coeur d’Alene: (208) 625-8694