Privacy Policy and Annual Disclosure
Northwest Bank is committed to protecting our consumers’ personal and financial information. In the course of providing financial products and services, we need to collect and maintain certain nonpublic personal information. This Privacy Policy answers many questions about what nonpublic personal information we collect, what we do with it, and how we protect it.
What types of nonpublic personal information do we collect?
When you apply for, open, or maintain an account with us, or apply for a financial product or service (such as a loan), we collect the following types of information:
- Information you provide online and on applications or other forms, or through discussions we have with you or your representatives, such as your name, address, Social Security number, date of birth, income, employment information, and any information about your personal, financial objectives.
- Information about your transactions with or through us, such as your account balance, loan amount, and/or account history, if applicable.
- Information about you from consumer-reporting agencies, such as your credit scores.
We may disclose nonpublic personal information we collect, such as the categories described above, primarily to make available to you the financial products and services that we provide. We do not disclose nonpublic personal information about former customers to anyone, except as permitted by law or to cooperate with regulators or law enforcement authorities.
To what types of entities might we disclose nonpublic personal information?
We may disclose information about you to companies that service, maintain, or process for us your transactions and accounts. For example, we provide information to companies that prepare and mail account statements, transaction confirmations (i.e.-online bill payment), sale of an account to another financial institution and public records regarding such items as mortgages, deeds or trusts.
In addition, we disclose nonpublic personal information to nonaffiliated third parties as permitted by or required by law, or to cooperate with regulators or law enforcement authorities. These parties include government/regulatory organizations, such as the Internal Revenue Service (IRS), as well as to parties under court order or subpoena that request this information. We may also disclose nonpublic personal information to nonaffiliated third parties for which you have provided your consent or you have directed us to make.
How do we protect the confidentiality and security of nonpublic personal information?
We maintain physical, electronic, and procedural safeguards to protect your nonpublic personal information. We protect your account information by making secured access online features. We use firewalls and other security technology to protect our network and systems from external attacks, and require you to enter a unique user name and password to access your account information online.
Our employees (for example, customer service) and third party service providers have access to your nonpublic personal information only on a “need-to-know” basis. We conduct regular internal audits on our business practices and procedures, examining confidentiality standards and information access in order to protect your personal information.
What should I know about cookies?
“Cookies” are small amounts of data that a Website can send to your web browser and store on your computer. Cookies do not contain personal information about you (unless you knowingly provide it). Cookies can note that your browser was used to visit certain sites, pages, or advertisements on a certain date.
You do have control over cookies. Most browsers can be set to notify you when a cookie is being placed on your computer. You can set most browsers to refuse to accept cookies, although this may affect your Internet experience. You can also erase cookies that are already on your computer. For more information on cookies consult the “Help” function of your specific browser.
Updating Nonpublic personal information and your preferences
We take measures to ensure that customers’ nonpublic personal information is accurate and up-to-date. You may update information by calling us or by writing us at the address or phone number provided below.
Furthermore, if you do not want to receive marketing offers for products and/or services from Northwest Bank, please contact us.
Northwest Bank
ATTN: Customer Service
4900 Meadows Road Suite 410
Lake Oswego, Oregon 97035
Main Phone Line: 503-906-3939
Fax Line: 503-906-3938
